The Least Paid
As business owners we tend to overlook a vital part of what we’re building.
We forget that the experience people have with our brands is the experience the person we pay the least gives them.
The front desk staff or the customer service personals are paid the least. Sometimes it’s a mistake. These are the first point of contact your customer has to your business.
The front line persons working for us are the most important piece of the puzzle not a slave.
Invest in your front line workers.